Your Privacy Is Our Responsibility

This privacy policy provides a full account of how the personal information collected during your relationship with the 8k platform is processed, stored, and kept secure. Please read this policy carefully before using our services. By creating an account on the platform, you are considered to have accepted the terms of this policy. Our Terms and Conditions also contain full details of the overall agreement between you and us.

1. Scope of Data Collection

During 8k account registration, use of services, and transaction processing, we collect the following types of information:

1.1 Identity Information

• Full name, date of birth, and national ID or passport number
• Email address and mobile number
• Current address and postal code

1.2 Financial Information

• Records of deposit and withdrawal transactions
• Last four digits of bKash, Nagad, Rocket, or Upay account numbers (full numbers are not stored)
• Bank account verification details (where applicable)

1.3 Technical Information

• IP address, browser type, and device operating system
• Login time, session length, and usage patterns on the platform
• Data collected through cookies and similar tracking technologies

1.4 Communication Information

• Records of conversations with our support team via live chat or email
• Details of complaints, feedback, or requests

2. Purpose of Data Use

Collected information is used only for the legitimate purposes listed below:

• Account verification and identity confirmation, which helps prevent misuse
• Processing transactions related to deposits, withdrawals, and bonuses, and maintaining records
• Ensuring platform security and detecting fraudulent activity
• Providing 24/7 customer support and resolving complaints
• Notifying you about relevant promotions and offers (subject to your consent)
• Analysis and research to improve platform performance
• Complying with applicable legal obligations

3. Data Storage and Security

All your personal information on the 8k platform is stored on secure servers using SSL (Secure Socket Layer) encryption technology. Encryption ensures that third parties cannot access your information without authorisation.

Even after an account is closed, certain information may be retained for a defined period for legal and financial audit purposes. Once that period has passed, the information is securely deleted.

Under our internal data access policy, only authorised staff may access your information, and only when required for a specific task. Every access is logged and regularly audited.

4. Sharing Data with Third Parties

8k does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete transactions.
• Technology Service Providers: Technology service providers essential for platform operation may process limited information under strict confidentiality agreements.
• Legal Authorities: Required information may be provided in response to valid legal orders, court directives, or lawful requests from government authorities.
• Fraud Prevention: Minimum necessary information may be shared with industry-recognised verification services to detect and prevent fraudulent activity.

For any purpose other than the exceptions listed above, your explicit consent will be obtained before sharing your information.

5. Cookies and Tracking Technologies

The 8k website and mobile app use cookies and similar technologies to improve your experience. Cookies are used for the following purposes:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, running security checks, and ensuring core functionality. Without them, the platform cannot work properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and other personalised options.

5.3 Analytics Cookies

These cookies are used to analyse which parts of the platform are used most and to improve the overall experience. You can disable non-essential cookies by changing your browser settings, though this may limit some features.

6. Your Rights

Every member registered on the 8k platform has the following rights regarding their personal information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: Where there is no legal obligation to retain it, you may request that specific information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have a complaint about how we handle your information, you may raise it directly with our support team.

To exercise any of these rights, contact us via our 24/7 live chat support service or by email. Our team can assist in both Bengali and English.

7. Protection of Minors

All 8k services are intended only for individuals aged 21 and above. We do not knowingly collect or store any information from minors. If we are informed that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

For more information on responsible gambling, please read our Responsible Gaming page, which contains detailed guidance on age verification and safe play.

8. International Data Transfers

8k's servers and technology infrastructure may be located in various countries. If your information is transferred to another country, necessary measures are taken to ensure that the data protection standards of that country are consistent with the applicable standards in Bangladesh.

For such transfers, contractual safeguards and encryption are used to ensure the security of your information.

9. Changes to This Policy

8k reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you by email or through a platform notification.

Any changes will take effect from the date of publication. If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. Please visit this page regularly to stay informed of any recent changes.

If you have any questions about this policy, you can check common questions and answers on our FAQ page or contact our support team directly.

10. Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us using the following methods: