8k FAQ — Answers to All Your Questions
From deposits to withdrawals, slots to live dealer games — whether you have questions before you start playing or while you play, you'll find detailed answers on this page. If you can't find what you're looking for, contact us directly via live chat.
Questions by Topic
Deposits
Deposit methods at 8k, minimum amounts, and what to do if your deposit is delayed — find all the answers below.
8k currently supports deposits via bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). The minimum deposit for each method is ৳300. Using a local mobile wallet makes the process faster and can be done from any device.
Log in to your 8k account, go to the deposit section, and select bKash. Make the payment from your bKash app to the provided number. Enter the payment reference number correctly — without it, the deposit may take longer to confirm. The minimum amount is ৳300. Use your own bKash number when making the transfer.
After a deposit, it can sometimes take a few minutes to reflect. If more than 15 minutes have passed, contact 8k's 24/7 live chat with your payment slip or transaction ID. Having proof on hand helps resolve the issue faster.
Yes, Nagad is one of 8k's accepted deposit methods. The process is the same as bKash — select Nagad on the deposit page and send payment to the provided number. Save the reference number or transaction ID so it can be verified quickly if any issue arises. The minimum amount is ৳300.
The minimum deposit is ৳300. First-time depositors receive 8k's 200% welcome bonus, up to ৳20,000 — meaning a ৳1,000 deposit adds ৳2,000 in bonus, bringing the total balance to ৳3,000. To withdraw the bonus, a 15x wagering requirement must be met (৳2,000 × 15 = ৳30,000). The bonus is not free money outright — it is a playing benefit.
Security and Privacy
Keeping your account secure, data encryption, and how to avoid fraudulent sites — find the details below. Visit the responsible gaming page for more safety tips.
Choose a password of at least 12 characters that mixes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or mobile number as a password. Avoid using your 8k account password on any other site.
Never. No 8k staff member will ever ask for your OTP, password, bKash PIN, or Nagad PIN. If anyone asks for these, they are a scammer. Report such contact to 8k's official live chat immediately and do not share any information.
8k uses SSL encryption technology, which protects your payment and personal data from third parties. When accessing the site, if the browser address bar shows "https" and a padlock icon, the connection is secure. Visit the privacy policy page to learn more about how your data is used.
Always type 8k-top.cam directly into your browser or save it as a bookmark. Avoid unknown links from social media or messages. If the URL has spelling variations (such as "8k-t0p" or "8kcam"), it is a fake site. 8k never sends exceptional offers through unofficial channels.
Account verification is primarily for your protection — it confirms that withdrawals go to the rightful owner. Verification typically requires a national ID card or birth registration certificate. Confirming that you are 21 or older is also part of the process. The terms and conditions page has full details on verification.
Slot Questions
What RTP means in slot games, how demo mode works, and when jackpots hit — all your questions about 8k's slots section are answered here.
RTP (Return to Player) is a slot game's theoretical return rate — for example, Mahjong Ways 2 has a maximum RTP of 96.95%, meaning that over a long period, an average of ৳96.95 may be returned for every ৳100 wagered. However, this is not a guarantee for any single session — every spin is completely random. A higher RTP means the game has a relatively better chance of returning more over time.
Many slot games offer a demo or free-play mode where you can try the features and gameplay without using real money. Winnings in demo mode cannot be withdrawn, but it is a useful way to understand the game. Look for the "Demo" or "Try for free" option on the game page.
In a progressive jackpot, a small portion of every bet goes into the jackpot pool, so the prize grows over time. There is no set time for the jackpot to hit — it is entirely random and can happen on any spin. Some games require the maximum bet to be eligible for the jackpot.
On a limited budget, go for low-volatility slots — these pay out smaller prizes more frequently, so your balance lasts longer. Games like Fortune Gems or Super Ace offer relatively accessible rewards. High-jackpot games tend to have higher volatility and need a bigger budget. Set your bet limit before you start playing.
In most modern slots, landing a certain number of scatter or bonus symbols at the same time triggers a free spins round. This round gives you spins at no cost and usually activates the game's special multipliers or features. Winnings from free spins are added to your real balance, though wagering requirements on any active bonus may still apply.
Live Dealer Games
8k's virtual casino section features live table games from multiple providers including Evolution and Pragmatic Play Live. Key questions are answered below.
In live dealer games, a real human dealer runs the game from a studio or casino via live video stream. You place your bets from your own screen and see the results in real time. It gives a more realistic feel compared to software-driven slots.
Each live table has its own minimum and maximum bet limits — there are usually options ranging from low-budget tables to high-stakes VIP tables. The limits are visible before you open a table. New players may find it easier to start at a lower-limit table.
Teen Patti is also known as three-card poker — each player receives three cards and the best hand wins. Andar Bahar is a straightforward card game: one card is placed in the middle, then cards are dealt to two sides — you bet on which side will land a card of the same value. Both are popular across the Indian subcontinent and are available at 8k in live dealer format.
Live roulette is essentially a game of predicting which number or colour the ball will land on. Simple bets like red or black, odd or even give roughly a 50/50 chance of winning. Betting on a single specific number pays more but has a lower probability. Bets must be placed within the allotted time before the dealer spins the ball.
In Baccarat, two hands are dealt: Player and Banker. You predict which hand will be closer to 9. A small commission is deducted when you win a Banker bet. It is more a game of chance than skill and is one of the most popular titles in live casinos. The dealer walks you through the rules via a simple interface.
How to Withdraw
Commonly asked questions about withdrawal times, minimum amounts, and how to withdraw bonus winnings are answered below.
Withdrawal requests at 8k are generally completed within 10 to 45 minutes. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. It may take slightly longer during peak hours, but contact the support team if there is a prolonged delay.
Yes, but the wagering requirement must be met first. For example, if you receive a ৳2,000 welcome bonus, you need to place a total of ৳2,000 × 15 = ৳30,000 in bets before withdrawing it. The bonus balance cannot be withdrawn before the wagering is complete, but your own deposited funds can be withdrawn at any time.
The minimum withdrawal amount at 8k is ৳800. Requests below this amount will not be processed. Keep playing until your balance reaches ৳800 or more before withdrawing. The minimum deposit is ৳300.
No, withdrawals are only sent to a mobile wallet or bank account registered in your own name. This is a mandatory security requirement — withdrawals to third-party accounts are not allowed. Use your own wallet from the time you make your first deposit.
If more than 45 minutes have passed or your withdrawal has been cancelled, contact 8k's 24/7 live chat directly with your request number and amount. Withdrawals are usually held when account verification is incomplete or a requirement has not been met. The support team can resolve this quickly.
Still have questions?
8k's support team is available seven days a week, around the clock, in both Bengali and English.
Get direct support
If you don't find the answer to your question on this FAQ page, use 8k's support channels directly. No form to fill out — live chat or email can handle everything.
Start a 24/7 live chat from any page on the site. Chat in Bengali — you'll get a quick response.
For detailed issues, email us: [email protected] — you can reach us in both Bengali and English.
Seven days a week, 24 hours a day — available during BPL season or at any hour of the night.